Cancellation & Refund Policy
Last updated: May 21, 2024
Cancellation Policy
You may cancel your HexaWriter subscription at any time. Your subscription will remain active until the end of the current billing cycle, and you will not be charged for the next cycle. To cancel your subscription, please follow these steps:
- Log in to your HexaWriter account.
- Navigate to the ‘Account’ or ‘Subscription’ section.
- Select the option to cancel your subscription.
Please note that uninstalling the HexaWriter app or deleting your account does not automatically cancel your subscription. You must follow the cancellation process outlined above to ensure that your subscription is properly terminated.
Refund Policy
HexaWriter offers a “no questions asked” 14-day refund policy. If for any reason you are not satisfied with your purchase, you can request a full refund within 14 days of your purchase date. To request a refund, please follow these steps:
- Contact our support team at [email protected]
- Provide your HexaWriter account email address
- Optionally you can provide the reason for the refund request.
- Our support team will process your refund request within 5-7 business days.
Refunds will be issued to the original method of payment. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
Non-Refundable Scenarios
Please be aware that after the 14-day refund period, all payments are non-refundable. Additionally, we do not offer partial or prorated refunds for partially used subscription periods.
General Terms
By subscribing to HexaWriter, you agree to the terms of service, including the automatic renewal of your subscription until canceled. All payments are subject to our refund policy as outlined above.
For any further questions or concerns regarding the cancellation and refund policy, please reach out to our support team at [email protected]
This policy is designed to provide clear guidelines for HexaWriter users regarding subscription cancellations and refund requests. It ensures a straightforward and customer-friendly process for managing subscriptions and addressing satisfaction concerns.